Now in early access for Vancouver Island clinics
VoxRelay handles appointment confirmations, reminders, and follow-ups with natural voice calls — so your staff can focus on patients, not phones.
The problem
No-shows cost the healthcare system $150 billion a year. Small and mid-size clinics feel it the hardest — empty chairs, burned-out staff, and patients who never call back.
The average clinic misses 20–38% of incoming calls. Only 14% of new patients bother leaving a voicemail — the rest hang up and call the next clinic on the list.
Outpatient no-show rates run 23–33%. At $200+ per empty slot, a clinic with 10 no-shows a month is losing $24,000+ a year. That's a staff salary walking out the door.
Your team spends 1–2 hours a day on repetitive confirmation calls. That's time taken from patient care, intake, and the work they were actually hired to do.
The solution
VoxRelay makes natural-sounding outbound calls to confirm appointments, send reminders, and handle follow-ups. Patients hear a warm, professional voice — not a robot.
Features
One dashboard. Every patient touchpoint. Zero phone tag.
Enter a number, tap "VoxRelay Now," and the patient gets a call within seconds. Confirmation in one touch.
Day, 3-day, week, and month views. Colour-coded status at a glance. Select a batch and VoxRelay them all.
See call outcomes in real time. Filter by status — confirmed, no answer, needs attention. Never wonder what happened.
VoxRelay doesn't just attempt calls — it completes every scheduled interaction. Voice call, SMS fallback, callback request to staff. Nothing falls through the cracks.
No apps, no portals, no PIN pads. Patient-paced conversations with clear confirmation and gentle repetition. Reminders can go to a family member's phone too — so adult kids stay in the loop.
Teach VoxRelay how to say patient and staff names correctly. No other platform does this. Your patients hear their name spoken right — every time.
English and French out of the box. Per-patient language preference stored. Mandarin and Cantonese on the roadmap.
Manage practitioners, locations, hours, and parking notes. VoxRelay personalises each call with the right details. Data stays in Canada.
How it works
No integrations required to start. Paste your schedule, and VoxRelay handles the rest.
Paste appointments from your spreadsheet or booking system. VoxRelay parses and validates automatically.
Natural voice calls go out — confirmations, reminders, or follow-ups. Patients confirm, reschedule, or leave a message.
See confirmed, pending, rescheduled, and cancelled — all colour-coded on your dashboard. No phone tag.
Built for healthcare
RMT clinics with high booking volume and repeat patients.
Hygiene recalls, cleaning reminders, and cancellation fill-ins.
Multi-visit treatment plans with recurring confirmation needs.
Sensitive, professional calls that respect patient privacy.
Weekly adjustments, batch reminders, and waitlist management.
Vaccination reminders, check-up recalls, and appointment confirms.
The proof
These aren't our numbers. They come from peer-reviewed studies, industry reports, and real healthcare organizations.
reduction in no-shows from automated reminders
American Journal of Medicine — systematic review of appointment reminder systems
reduction when reminders are voice calls, not just texts
PMC systematic review — voice outperforms SMS for attendance
monthly revenue increase at one health network after switching to AI reminders
El Rio Health (FQHC, Arizona) — 32% no-show reduction
immediate revenue from a single new dental patient. Lifetime value: up to $8,000
DenteMax / Peerlogic dental industry analysis
If your clinic has 10 no-shows a month at $200 each — that's $24,000 a year in empty chairs. VoxRelay pays for itself from a single recovered appointment.
Pricing
No contracts. All-inclusive monthly plans. Voice, SMS, and calendar sync included.
For solo practitioners and small clinics
For growing multi-practitioner clinics
For multi-location clinic networks
VoxRelay is currently in early access for healthcare clinics on Vancouver Island. Request access and we'll set up a demo for your practice.